0115 671 5888
bristol@yuenergy.co.uk

Bristol Energy Customers - FAQs

Read our latest FAQs about your switch from Bristol Energy to Yü Energy.
We’ll be regularly updating this page with more FAQs to keep you updated.

We’re delighted that Bristol Energy business customers are joining Yü Energy. Find out more about what it means for you, what happens next and what you need to do.

We’ll be regularly updating this page with more FAQs to keep you updated.

Why is my energy supplier changing to Yü Energy?

Earlier this year Bristol City Council announced its intention to put Bristol Energy up for sale. An extensive review has been conducted to find the right energy provider who can continue to deliver an excellent business energy service for Bristol Energy business customers and continue the support for social causes and low carbon initiatives. Yü Energy was identified as the best partner to provide a secure future for Bristol Energy’s commercial supply business. Yu Energy will start the supply transfer process effective from 7th August 2020.


Who are Yü Energy?

Yü Energy are a specialist business energy supplier to over 9000 business locations across the UK. Business customers benefit from a unique multi-utility offer covering electricity, gas and water supply as well as solutions including EV charge points, 100% green electricity plans and smart meters. Our multi-utility offer and commitment to customer service, is focused on delivering Yütility Simplicity, helping you to save time and money. With a 4.5-star Trustpilot rating, you’ll be in good hands.


When will I move to Yü Energy?

We will initiate the process of moving your supply to Yü Energy effective 7th August 2020 and confirm to you when this has been completed.


What do I need to do?

To ensure that your next bill is accurate you should provide a meter reading to Yü Energy as soon as possible. You can provide a meter reading on our website or by emailing meterreads@yuenergy.co.uk


Will my contract change?

Your existing terms and conditions will remain largely unchanged following the transfer of your supply to Yü Energy . The only change is to clause 19.1 which has been updated. Your revised terms and conditions can be viewed here:

Micro/Small Business Terms and Conditions

Industrial/Commercial Business Terms and Conditions


What will happen to my payments?

There is nothing you need to do. If you pay by Direct Debit, we’ll set this up for you and will let you know when this has been done; this should happen around 1st September 2020. You’ll receive your first bill from Yü Energy in the first week of September


Will my prices change?

Your existing prices will continue to apply for the duration of your current contract.


How will you keep me up to date?

You will receive regular communication from Yü Energy via email throughout the transition, outlining what is happening and what you need to do.


Who can I contact if I have a question?

IIf you have any questions, please contact Yü Energy customer care by calling 0115 671 5888 or emailing bristol@yuenergy.co.uk. Our Customer Care team are available from 8am-5.30pm Monday to Friday.


What if I don't want to move to Yü Energy?

Your existing contract with Bristol Energy will transfer to Yü Energy and so your existing contract end date and will apply. You can submit termination notice for your contract at any time up to 30 days before your contract end date. You will be free to leave on your existing contract end date as long as there is no outstanding balance on your account.


When will I get my first bill from Yü Energy?

Your first bill from Yü Energy will be sent to you in the first week of September.


I have an outstanding complaint with Bristol Energy, how will this be handled?

Yü Energy’s complaints team will liaise with Bristol Energy on your behalf to help resolve your complaint .


When will you confirm my new account details?

Your new Yü Energy account details will be confirmed to you by email week commencing 10th August.


Will there be any disruption to my energy supply?

No there’s nothing to worry about, your energy supply will continue uninterrupted ensuring your business can continue to operate as normal.


I also have a domestic supply with Bristol Energy, is this affected?

No, the transfer to Yü Energy only affects the business energy supply you have with Bristol Energy


My account is coming up for renewal, what do I need to do?

You can contact us to discuss your renewal by calling 0115 671 5900 or emailing bristol.sales@yuenergy.co.uk . Alternatively, we will be in touch with you in advance of your renewal date to discuss your renewal options.


Can I still access my account online?

You won’t be able to access your Bristol Energy online account now you’ve moved across to Yü Energy. However, we’re working hard to bring you a new online portal soon. In the meantime if you have any questions about your account you can contact us by calling 0115 671 5888 or emailing bristol@yuenergy.co.uk


I currently have an ongoing case with the Ombudsman. Who is going to deal with it?

Yü Energy’s complaints team will liaise with Bristol Energy on your behalf to help resolve your complaint.


I’m a TPI, what does this mean for me?

We’ll be in touch very shortly to provide more details on how we plan to engage with Bristol Energy’s TPI partners


Will my electricity be 100% green?

All Bristol Energy customers will continue to receive 100% green electricity for the remainder of their current contract. When you renew your contract, you can choose to continue receiving 100% green electricity.