0115 975 8258
customercare@yuenergy.co.uk

Collections Officer

Reports to: Collections Team Leader
Location: Leicester, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week

We’re looking for talented and ambitious Collections Officers to join our rapidly growing business. You’ll be responsible for your monthly ledger of our unique range of business utility solutions, helping to power thousands of businesses across the UK. We will provide training to those that may not have direct Collections experience.

Passionate and motivated people are the power behind our growth so we’re looking to expand our Collections team and you could be part of our success story.

What We Need from Yü
Here’s a taste of what you’ll be doing:
– Chasing debtors in accordance with company procedures
– Identify any missing payments, contacting customers and updating customers’ accounts as necessary
– Resolving queries both internally and externally around outstanding invoices
– Agreeing and monitoring customers payment arrangements where appropriate
– Preparing and providing accurate management information around cash collection
– Control of and upkeep of customers DD mandates and monitor and correct any unit rate changes accordingly
– Ensuring that customers are charged at the correct rate of VAT and declarations are applied in a timely manner
– Ensuring change of tenancy paperwork is completed accurately and actioned within agreed SLA timeframe
– Working with external debt collectors to ensure best practice
– Responding in a timely fashion to all customer queries by either telephone or email
– Administrative support across both credit and finance teams

About Yü
If you have what it takes you could be just what we’re looking for…
– Confident – you love talking to people and building new relationships
– Ambitious – you don’t just want another job, you want a career
– Team player – you’re happy to help a fellow colleague
– Motivated – you have a can-do attitude and love to learn
– Goal orientated – you love hitting and exceeding targets
– Friendly – you’re always polite and speak to people with respect

Yü Come First
We have a wide range of benefits for our employees including:
– 22 days annual leave (increasing to 24 days after 1 years’ service) + bank holidays
– Annual leave purchase
– Training and development opportunities
– Employee perks and support
– Recognition and reward
– Early leave on your birthday
– Plus many more

Do Yü have what it takes? We’d love to hear from you, please apply by sending your CV to careers@yuenergy.co.uk

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

For more information visit our website www.yuenergy.co.uk/careers