0115 975 8258
customercare@yuenergy.co.uk

Collections Team Leader

We’re looking for experienced and ambitious people to join our rapidly growing business. You’ll be responsible for the performance of our Collections team, working in a high volume and target driven environment to ensure financial KPI’s are delivered.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

Reports to: Head of Debt and Commercial
Location: Leicester, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week

What We Need from Yü
Here’s a taste of what you’ll be doing:
– Provide an environment to inspire achievement and development within team and individuals
– Encourage a growth-mindset environment
– Motivate, coach, train and develop staff in accordance with company values and procedures
– Ensure internal and external business relationships are maintained and developed to achieve optimum delivery and efficiency
– Always represent Yu Energy Values and Habits
– Directly manage all team personnel to ensure flawless operation of all aspects of day to day performance and delivery within the team and that of the business
– Ensure all key processes within the Credit Control Team are performed accurately and efficiently.
– Ensure system development keeps pace with business requirements
– Regularly review department processes for efficiency improvements and ensure documentation is continually updated
– Attend meetings and contribute to company strategy and policy making, including updating key stakeholders across the business
– Co-ordinate activities and information between departments, working in a collaborative manner cross functionally within the business
– Carry out other reasonable duties as determined by management
– Take ownership of any escalated calls and provide first call resolution
– MI reporting on team KPI’s as required

About Yü
If you have what it takes you could be just what we’re looking for…
– – Sharp – Effective decision-making skills to manage technical workload and a thorough understanding of Credit Control processes
– – Experienced – you’ve worked in a supervisory role managing a diverse team and in the energy industry (desirable)
– – Great communicator – you have first-rate communication and interpersonal skills at all levels
– – Ambitious – you don’t just want another job, you want a career opportunity
– – Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point
– – Motivated – you have a “can do” attitude and love to see success
– – Team player – you enjoy working closely with a motivated team to help them develop
– – Flexible – you’re a strong team player who can adapt as the role and business develops

Yü Come First
We have a wide range of benefits for our employees including:
– 22 days annual leave (increasing to 24 days after 1 years’ service) + bank holidays
– Annual leave purchase
– Training and development opportunities
– Employee perks and support
– Recognition and reward
– Early leave on your birthday
– Plus many more

Do Yü have what it takes? We’d love to hear from you, please apply by sending your CV to careers@yuenergy.co.uk

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

For more information visit our website www.yuenergy.co.uk/careers