Metering Team Leader

Reports to: Operations Manager
Location: Nottingham Head Office
Working hours: Monday to Friday, 37.5 hours a week

Based in Nottingham, we are looking to expand our Metering Team due to continued success & growth and have created an exciting opportunity for an experienced Metering Team Leader, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

This role requires somebody to have an in-depth understanding of Metering technical aspects of the energy industry and some Revenue Protection knowledge also. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü
Here’s a taste of what you’ll be doing:

– Implementation of metering strategies, related policy, procedures, and best working practices to ensure compliance with industry and regulatory requirements.

– Collaborate with internal and external stakeholders who impact the customer experience of metering to ensure that 3rd parties deliver on their contractual obligations.

– Work alongside the Smart Metering Programme (and other metering related change programmes) to enable successful delivery of Smart meter exchange at every customer opportunity and to embed this across the full customer base.

– Ensure that all management reporting is delivered in a timely and accurate manner with associated supporting commentary to feed into the wider retail reports, including external regulator.

– Track all metering costs back to individual drivers and aggregated root causes, creating mechanisms to identify, mitigate and control unexpected costs to the business and work with the Commercials team to implement solutions.
– Motivate, coach, train and develop staff in accordance with company values and procedures & provide an environment to inspire development within the team/individuals
– Investigate and resolve all escalated business/customer queries/complaints/strategic queries & exceptions
– Ensure all key processes and KPI’s within the Metering Team/Revenue Protection teams are performed accurately and efficiently from first bill to resolving technical exceptions.
– Co-ordinate activities and information between departments, working in a co-operative manner cross functionally within the business
– Carry out other reasonable duties as determined by management
– Always represent Yu Energy Values and Habits

About Yü
If you have what it takes, you could be just what we’re looking for…
– Sharp – Effective decision-making skills to manage technical workload and a thorough understanding of Operations energy processes
– Experienced – you’ve worked in the energy/metering industry and in a supervisory role managing a diverse team
– Great communicator – you have first-rate communication and interpersonal skills at all levels
– Ambitious – you don’t just want another job, you want a career opportunity
– Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point
– Motivated – you have a “can do” attitude and love to see success
– Team player – you enjoy working closely with a motivated team to help them develop
– Flexible – you’re a strong team player who can adapt as the role and business develops

Yü Come First
We have a wide range of benefits for our employees including:
– 24 days annual leave + bank holidays
– Annual leave purchase
– Learning and development opportunities
– Employee perks and support
– Recognition and reward
– Day off on your birthday
– Plus many more

Do Yü have what it takes? We’d love to hear from you, please apply by sending your CV and most inspirational person to careers@yuenergy.co.uk

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

For more information visit our website www.yuenergy.co.uk/careers

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