0115 975 8258
customercare@yuenergy.co.uk

Relationship Manager

Yü Energy are one of the UK’s fastest growing business gas and electricity suppliers, supplying thousands of companies across the country. We are on a mission to shake-up the UK business energy market with our winning combination of expert, personal service and competitive prices, specifically tailored to the needs of commercial customers.

Location: Nottingham Business Park, NG8 6PY
Department: Relationship Manager
Salary: Competitive
Type: Permanent
Working Hours: Full Time – 37.5 hours per week
Reports To: Relationship Team Leader

We are looking for talented and ambitious people to join our rapidly growing business supporting our mission to become the UK`s Premier Energy Supplier.

Company Benefits:

  • Travel loan scheme
  • Holiday – 22 days + bank holidays
  • Appointment Allowance
  • Leave early on your birthday
  • Buying Annual Leave Scheme (Up to 5 days)
  • 3 days annual leave extra if you get married
  • Eye test Vouchers
  • Yu Made a Difference Awards
  • Employee Assistance Programme
  • Team Activities
  • Concierge Services
  • Learning & Development Opportunities
  • Discounted Health Club Membership
  • Pension Scheme
  • Well Being Reward
  • Annual Salary Review

Role: Key business contact for a portfolio of customer accounts and delivering an excellent standard of service.

Responsibilities / Accountabilities:

  • Act as the main point of contact for a portfolio of customer accounts ensuring a great customer experience is delivered to Yu Energy’s customers
  • Provide solutions to the broad range of written and verbal enquiries raised by customers. Seek to deliver a successful first contact resolution wherever possible
  • Liaison with non-customer facing teams to handle complex customer enquiries and resolve the enquiry with the customer
  • Proactively recognise opportunities to take customer payments
  • Ensure that all customer enquiries are managed, resolved and closed within agreed timescales
  • Manage customer onboarding- production and issue of welcome packs.
  • Managing any customer complaints
  • Processing of customer changes of tenancy
  • Support the collection and maintenance of customer data to enable efficient servicing of customers
  • Manage the renewal and retention of customer accounts
  • Management of contract terminations
  • Production of renewal offers
  • Management product switches for customers wanting to move to fix term contract and maintenance of correct prices in the system

Capabilities Required:

  • Experience within a busy customer services/operations environment
  • Confident in handling written correspondence and inbound and outbound calls
  • Driven to provide an excellent customer service with a timely, successful resolution of customer enquiries
  • Strong interpersonal skills with the ability to diagnose problems and offer solutions
  • Requires high standards of accuracy and attention to detail
  • Ability to work at pace and with ambiguity in a changing business
  • Able to consistently display the Yu Energy habits
  • Experience in the energy industry is preferred
  • A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders

Qualifications: GCSE, Grade A-C in Maths and English or equivalent

Interested? Please send your CV to careers@yuenergy.co.uk