0115 975 8258
careers@yuenergy.co.uk

Relationship Manager

As one of our Relationship Managers, you’ll be a key business contact for a portfolio of customer accounts and provide great customer experience to all of our customers.

Location: Nottingham Business Park, NG8 6PY

Department: Relationship Manager

Reports To: Relationship Team Leader

Working Hours: Monday to Friday, 37.5 hours per week

Type: Permanent

 

What We Need from Yü:

Here’s a taste of what you’ll be doing:

  • Act as the main point of contact for a portfolio of customer accounts ensuring a great customer experience is delivered to Yü Energy’s customers
  • Provide solutions to the broad range of written and verbal enquiries raised by customers
  • Seek to deliver a successful first contact resolution wherever possible
  • Liaison with non-customer facing teams to handle complex customer enquiries and resolve the enquiry with the customer
  • Proactively recognise opportunities to take customer payments
  • Ensure that all customer enquiries are managed, resolved and closed within agreed timescales
  • Manage customer onboarding – production and issue of welcome packs.
  • Managing any customer complaints
  • Processing of customer changes of tenancy
  • Support the collection and maintenance of customer data to enable efficient servicing of customers
  • Manage the renewal and retention of customer accounts
  • Management of contract terminations
  • Production of renewal offers
  • Management product switches for customers wanting to move to fix term contract and maintenance of correct prices in the system

This job description is not exhaustive and will be subject to change in the future as the company grows

About Yü:

If you have what it takes you could be just what we’re looking for…

  • Experience within a busy customer services/operations environment
  • Confident in handling written correspondence and inbound and outbound calls
  • Driven to provide an excellent customer service with a timely, successful resolution of customer enquiries
  • Strong interpersonal skills with the ability to diagnose problems and offer solutions
  • Requires high standards of accuracy and attention to detail
  • Ability to work at pace and with ambiguity in a changing business
  • Able to consistently display the Yü Energy habits
  • Experience in the energy industry is preferred
  • A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders
  • GCSE, Grade A-C in Maths and English or equivalent

Yü Come First:

  • 22 days holiday + bank holidays
  • Learning & development opportunities
  • Employee Assistance Programme
  • Pension scheme
  • Annual salary review
  • Enhanced sick pay
  • Buying annual leave scheme (up to 5 days)
  • 3 days annual leave extra if you get married
  • Eye test vouchers
  • Appointment allowance
  • Leave early on your birthday
  • Yu Made a Difference awards
  • Team activities
  • Discounted health club membership

Do Yü have what it takes? We’d love to hear from you, please apply by sending your CV to careers@yuenergy.co.uk