Customer Care prides itself with providing the best customer experience to all YU Energies stakeholders. The team ensures that calls are answered within 3 rings providing resolution on the call and/or taking ownership of queries until the query is resolved.
Location: Nottingham Business Park, NG8 6PY
Department: Relationship Managers
Working Hours: Full Time – 37.5 hours per week
Reporting to: Relationship Team Leader
To support the Relationship Managers with queries from external and internal stakeholders. The role will also include learning & development of day to day support of queries and meeting designated deadlines. This role will provide gaining essential employments skills such as time keeping, organisation, prioritisation & relationship building at all levels. Job responsibilities include, but are not limited to;
- Learning to assist with inbound & outbound email queries
- Assisting with email inboxes and managing time
- To build effective relationships with existing and new customers.
- To communicate courteously with all stakeholders by telephone, e-mail and Live Chat, building positive relationships and progressing issues and queries to a successful conclusion at the earliest time.
- Developing skills to manage deadlines and stake holders expectation
- Learning & developing written and numerical skills
- Assisting with recording written information on systems.
- Producing reports and statistical data
- Ability to work under pressure and manage multiple deadlines
- To uphold confidentiality always regarding Yu Energy’s customers and business.
- GCSE, Grade A-C in Maths and English or equivalent
- Willing to learn & develop new skills
- A good accuracy of attention to detail required
- Must be polite, with a friendly manner and able to build rapport easily.
- Able to manage time effectively
- Flexible, adaptable and a strong team player
- Confident in handling written correspondence
- Travel loan scheme
- Holiday – 22 days + bank holidays
- Appointment Allowance
- Leave early on your birthday
- Buying Annual Leave Scheme (Up to 5 days)
- 3 days annual leave extra if you get married
- Eye test Vouchers
- Yu Made a Difference Awards
- Employee Assistance Programme
- Team Activities
- Concierge Services
- Learning & Development Opportunities
- Discounted Health Club Membership
- Pension Scheme
- Well Being Reward
- Annual Salary Review
Interested? Please send your CV to email@example.com