Free Advice and Support

Free, independent advice on debt, energy bills, and other areas where you might need support, these organisations and charities can also help:

Citizens Advice

You can access Citizen’s advice through a number of ways:

  • Visit your local branch
  • Websites: for England and Wales and for Scotland.
  • Phone:
    • 0800 144 8848 (England)
    • 0800 702 2020 (Wales)
    • 0800 028 1456 (Scotland)
  • Webchat: via the website

Advisors are available 9 – 5pm Monday – Friday (closed on Bank Holidays)

National Debtline

  • Website: their website.
  • Phone: 0808 808 4000
  • Webchat and phones lines are available:
    • 9am – 8pm, Monday – Friday
    • 9:30am – 1pm, Saturday

Step Change Debt Charity

You can access Step Change through a number of ways:

  • Website: their website.
  • Phone: 0800 138 1111
  • Webchat and phones lines are available:
    • 9am – 8pm, Monday – Friday
    • 9:30am – 1pm, Saturday

Civil Legal Advice

Phone: 0845 345 4 345 for free

Confidential legal advice in England and Wales if you’re eligible for legal aid.

Find out if you are here.