Get help with paying your bills

If you’re struggling financially or you’re worried about your energy bills, we’re here to help.

What can I do if I can’t or I’m struggling to pay my energy bill?

Please know that we’ve supported lots of people in similar situations – and we can support you too.

Some of the ways we can help are here:

  • Together, we can agree a payment plan that suits your financial situation. Payment plans spread the cost of what’s owed over time, to help make it more manageable.
  • Our team can direct you to the relevant debt charity who can provide advice on energy debt and talk you through more support that’s available. This advice is free and independent.

How we can support you with your energy costs

Payment plans

A payment plan spreads the cost of your energy to make it more manageable. It’s tailored to your personal financial situation. If you want to find out about payment plans, give us a call on 0115 975 8258 – we’ll take you through what you need to do and ask you for some details. You can also speak to us about setting up a payment plan when you contact our team.


What happens with a payment plan?

We will agree together a fixed amount to be paid to reduce your debt to be paid over a set period of time. The payments are expected on an agreed basis on a weekly, fortnightly, or monthly basis.


What happens if I can’t keep to the plan?

If your circumstances change and you’re struggling to manage the payments and your current consumption, please get in touch with our team, they are here to help you. We will try to find a solution and review your payment plan in line with what you can afford.

Warm Home Discount Scheme

You might be eligible for £140 credit towards your energy bills through the Warm Home Discount Scheme, unfortunately we aren’t part of this scheme, however there are other suppliers that do offer the scheme that it may be worth switching to.

For a supplier who actively supports the scheme, you can apply if:

  • You’re getting the Guarantee Credit element of Pension Credit: Core Group
  • You’re on a lower income: Broader Group scheme

Find out more about the Warm Home Discount here.