0115 671 3832 ext 3170
newconnections@yuenergy.co.uk

NEW METER INSTALLATIONS & EV CHARGING SOLUTIONS

All your new connection solutions in one place.

GET IN TOUCH TODAY TO CREATE YOUR VERY OWN BESPOKE PLAN

GETTING YOU CONNECTED QUICKLY

WHAT WE OFFER YOU AND YOUR PROJECTS

Working with Yü Energy means you have our full support throughout the process; to make it all run smoothly we provide:

  • FAST INSTALLATION TURNAROUNDS

Our gas and electricity meter installations are faster than the industry average. That means you get connected sooner, and ensure your project stays on track, without any hassle.

  • DEDICATED ACCOUNT MANAGER

We’ll guide you through initial planning, having your new meter or EV chargepoint installed, to providing your energy supply. That means reliable support for you and your project when you need it the most.

Electricity & gas meter installations and energy supply

A Range of Electric Vehicle charging solutions

Flexible bespoke contracts

Meter upgrades, relocations, removals, and disconnections

Infrastructure and ongoing site support

DON'T JUST TAKE OUR WORD FOR IT

We've worked with many different companies who have been so happy with the work we've done that they just had to let us know.

Malcolm Cooper, Director MCC:

“I’ve been working in the industry since fitting meters in the early 1980’s for both networks and since privatisation, many suppliers and running my own consultancy business till its acquisition. In my experience, your team are head and shoulders above.

I’ve had 4 projects with your team to date. All projects have been dealt with both professionally and effectively. Your guys have worked together and I’ve been given a meter connection date for less than a week since I made the call to help”.

FREE FUNDING FOR YOUR EV CHARGEPOINTS, UPTO £14,000

The Workplace Charging Scheme (WCS) introduced new changes to companies that use EV chargepoints to charge companies vehicles. As part of the Government's efforts to make all cars electric by 2030, you can earn up to £14,000 towards the cost of your EV Charging Solutions. By installing EV chargepoints for your business, you're not only helping the environment and improving your brand image, you can also get paid by the Government for doing so.
EARN UPTO £350 PER CHARGEPOINT

EARN UPTO £350 PER CHARGEPOINT

The Government's grant is capped at £350 per socket for voucher applications submitted on or after 1 April 2020. You can earn this each for up to 40 sockets per site completely free.

LEARN MORE

LEARN MORE

To find out more about WCS you can visit the Government website which gives you further information and forms for obtaining your grant. Find Out More

GETTING YOU SET UP

We’ll provide technical expertise and support to make your connections run smoothly.

1. Getting Started

Before you get in touch, there are a few things that we’ll need to know - details of your energy usage and your Meter point numbers (MPAN for electricity, MPRN for gas).

2. Get in Touch

Call us on 0115 975 8258, get in touch via our contact form or email newconnections@yuenergy.co.uk. We’re on hand to help with any questions.

3. Your Proposal

We'll present you with options based on your individual site requirements and offer you an install and supply contract. We’ll email you a quote, if you’re happy with it we’ll send a contract for you to sign and send back.

4. Arrange Your Installation

Once your premises are ready and any relevant infrastructure work has been done, you can get in touch with us to arrange your meter installation. Our expert team will be on hand throughout the installation and will offer flexible slots for meter fitting and will aim to fit your meters at a time that suits you.

5. Your Energy Supply

Alongside your installation, your energy supply will be ready for you to use and to start charging electric vehicles.

6. Support & Management

On-going support from your dedicated account manager. Your dedicated account manager will be on hand to help you with any other future meter projects.

7. Billing

We’ll automatically send you bills for the energy you use.

EVERYTHING YOU NEED

All the documents you’ll need to help your new connections smoothly through the process from start to finish. For EV Charging you would need to get in touch on the details above.

REAL-WORLD RESULTS

Explore examples of our partnerships and how we power the growth of UK businesses.

Case Studies | New Connections

24th August 2018

Ezi-Dock: Complex Meter Upgrade for International SME

Read More

FAQs

Got a question? Explore our FAQs or get in touch with one of our experts today.

My bill is wrong/has been estimated

If we haven’t received a meter reading from you, we’ll do our best to provide you with an estimated bill for the previous month. This is calculated on your average usage and the current electricity or gas rates for that month, a recent meter reading will ensure you receive an accurate bill.   Please check:
  • Has your bill been estimated? This is denoted by an ‘E’ on your bill.
  • The dates on your bill
  • That the meter serial number matches the one on your bill
If you have an actual meter reading, check that the reading present on your bill is the same as the one that you sent us. If it is different, please contact us either by email at customercare@yuenergy.co.uk or by telephone on 0115 975 8258 or through our live chat service.

I want half hourly data/contract details/account specific info

Please contact our customer care team either by email at customercare@yuenergy.co.uk or by telephone on 0115 975 8258.

Can I request a copy invoice, bill or statement?

Yes, please email customercare@yuenergy.co.uk or fill out our contact form.

How do I renew my energy plan?

Prior to the expiry of your contract, we will send you an e-mail detailing our renewal terms. For non-micro customers, this e-mail will be sent out at around 120 before your contract ends and for micro customers, this will be sent at around 60 days prior to the end of the contract. The e-mail will provide you with options for the end of your current plan. If you have any questions about our renewals, contact our customer care team on customercare@yuenergy.co.uk or on 0115 975 8258.

How do I update my details?

If you have any changes in your details, please contact us by email on customercare@yuenergy.co.uk or by telephone on 0115 975 8258 and one of our team members will be happy to help.

How do I find my meter reference number? (MPAN/MPR/SPID)

Your Meter Point Administrator Number (MPAN) can be found on your electricity bill. It’s usually located in the top right of your bill and is 13 digits long. This number is used to uniquely identify your electricity supply points.   Your Meter Point Reference Number (MPRN) can be found on your gas bill. Usually, this is located on the first page of your bill or on the back of the front page and is up to 10 digits long. You can use Meter Point Administration’s online service, Find My Supplieror call the Meter Point Administration Service to get details of your gas supplier. They can also provide your Meter Point Reference Number (MPRN). Telephone: 0870 608 1524 (this call will cost 7p per minute plus your telephone company’s access charge).   Your Supply Point Identification Number (SPID) can be found on your water bill and is 13 digits long.

Can you manage meter installations on independent supply networks?

Yes, as with a standard network we can arrange a commercial supply contract to ensure a smooth registration, meter installation and billing process for your development.

How long does the process take from end to end?

Depending on the meter required it varies. Please see timelines for confirmation.

Who do I contact if I have any questions about my installation?

You can contact our New Connections team by emailing NCbackoffice@yuenergy.co.uk or call 0115 975 8258 and choose option 4.