0115 671 3832 ext 3170
GET IN TOUCH TODAY TO CREATE YOUR VERY OWN BESPOKE PLAN
GETTING YOU CONNECTED QUICKLY
WHAT WE OFFER YOU AND YOUR PROJECTS
Working with Yü Energy means you have our full support throughout the process; to make it all run smoothly we provide:
- FAST INSTALLATION TURNAROUNDS
Our gas and electricity meter installations are faster than the industry average. That means you get connected sooner, and ensure your project stays on track, without any hassle.
- DEDICATED ACCOUNT MANAGER
We’ll guide you through initial planning, having your new meter or EV chargepoint installed, to providing your energy supply. That means reliable support for you and your project when you need it the most.
Electricity & gas meter installations and energy supply
A Range of Electric Vehicle charging solutions
Flexible bespoke contracts
Meter upgrades, relocations, removals, and disconnections
Infrastructure and ongoing site support
DON'T JUST TAKE OUR WORD FOR IT
We've worked with many different companies who have been so happy with the work we've done that they just had to let us know.
Malcolm Cooper, Director MCC:
“I’ve been working in the industry since fitting meters in the early 1980’s for both networks and since privatisation, many suppliers and running my own consultancy business till its acquisition. In my experience, your team are head and shoulders above.
I’ve had 4 projects with your team to date. All projects have been dealt with both professionally and effectively. Your guys have worked together and I’ve been given a meter connection date for less than a week since I made the call to help”.
GETTING YOU SET UP
We’ll provide technical expertise and support to make your connections run smoothly.
1. Getting Started
Before you get in touch, there are a few things that we’ll need to know - details of your energy usage and your Meter point numbers (MPAN for electricity, MPRN for gas).
3. Your Proposal
We'll present you with options based on your individual site requirements and offer you an install and supply contract. We’ll email you a quote, if you’re happy with it we’ll send a contract for you to sign and send back.
4. Arrange Your Installation
Once your premises are ready and any relevant infrastructure work has been done, you can get in touch with us to arrange your meter installation. Our expert team will be on hand throughout the installation and will offer flexible slots for meter fitting and will aim to fit your meters at a time that suits you.
5. Your Energy Supply
Alongside your installation, your energy supply will be ready for you to use and to start charging electric vehicles.
6. Support & Management
On-going support from your dedicated account manager. Your dedicated account manager will be on hand to help you with any other future meter projects.
We’ll automatically send you bills for the energy you use.
EVERYTHING YOU NEED
All the documents you’ll need to help your new connections smoothly through the process from start to finish. For EV Charging you would need to get in touch on the details above.
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Got a question? Explore our FAQs or get in touch with one of our experts today.
My bill is wrong/has been estimated
If we haven’t received a meter reading from you, we’ll do our best to provide you with an estimated bill for the previous month. This is calculated on your average usage and the current electricity or gas rates for that month, a recent meter reading will ensure you receive an accurate bill.
- Has your bill been estimated? This is denoted by an ‘E’ on your bill.
- The dates on your bill
- That the meter serial number matches the one on your bill
If you have an actual meter reading, check that the reading present on your bill is the same as the one that you sent us. If it is different, please contact us either by email at firstname.lastname@example.org
or by telephone on 0115 975 8258
or through our live chat service.
How do I renew my energy plan?
Prior to the expiry of your contract, we will send you an e-mail detailing our renewal terms. For non-micro customers, this e-mail will be sent out at around 120 before your contract ends and for micro customers, this will be sent at around 60 days prior to the end of the contract. The e-mail will provide you with options for the end of your current plan.
If you have any questions about our renewals, contact our customer care team on email@example.com
or on 0115 975 8258
How do I update my details?
If you have any changes in your details, please contact us by email on firstname.lastname@example.org
or by telephone on 0115 975 8258
and one of our team members will be happy to help.
How do I find my meter reference number? (MPAN/MPR/SPID)
Your Meter Point Administrator Number (MPAN) can be found on your electricity bill. It’s usually located in the top right of your bill and is 13 digits long. This number is used to uniquely identify your electricity supply points.
Your Meter Point Reference Number (MPRN) can be found on your gas bill. Usually, this is located on the first page of your bill or on the back of the front page and is up to 10 digits long.
You can use Meter Point Administration’s online service, Find My Supplier
or call the Meter Point Administration Service to get details of your gas supplier. They can also provide your Meter Point Reference Number (MPRN). Telephone: 0870 608 1524 (this call will cost 7p per minute plus your telephone company’s access charge).
Your Supply Point Identification Number (SPID) can be found on your water bill and is 13 digits long.
Can you manage meter installations on independent supply networks?
Yes, as with a standard network we can arrange a commercial supply contract to ensure a smooth registration, meter installation and billing process for your development.
How long does the process take from end to end?
Depending on the meter required it varies. Please see timelines for confirmation.
Who do I contact if I have any questions about my installation?
You can contact our New Connections team by emailing NCbackoffice@yuenergy.co.uk or call 0115 975 8258
and choose option 4.