A Warm Welcome to Our New Ampower Customers

News

8th November 2021

A Warm Welcome to Our New Ampower Customers

Your Ampower Energy account has now moved to Yü Energy

As your previous energy supplier Ampower has now ceased trading, Ofgem have appointed Yü Energy to take over your energy supply.

There’s no need to worry. Your supply will remain uninterrupted, so your business will operate as usual.

There’s no need to contact us at this stage.

We will keep you updated each step of the way. In the meantime, you can check regular updates on this blog, or check our FAQ page for further details.

In the meantime, here’s what you need to know:

  • The team are working hard to make the transition of your energy supply as smooth as possible.
  • We’ll be in contact with you in the next few days to confirm your account details.
  • Please make a note of your current meter readings, we’ll be asking for these shortly.

8th November

We’ve received details of all Ampower customer accounts from Ofgem and have been busy setting up your new Yu Energy customer account; this process is progressing well.

Later today, we’ll be emailing all Ampower customers to introduce ourselves and provide some more details about what happens next.

9th November

We’ve now successfully loaded all Ampower customer accounts into our CRM system and we’ve kicked off the process of registering your change of supplier.

Yesterday evening, we sent out an initial welcome email to all  Ampower customers explaining what’s happening and where you can find more information. For any customers where we receive an email bounceback, we’ll be following up by phone and post to keep you informed.

We’re now busy preparing welcome packs which will provide you with the full details of your new Yü Energy account.

10th November

We emailed and texted all Ampower customers to request a meter read. This will ensure that your first Yü Energy bill is accurate. If you haven’t already provided a meter reading, you can submit a meter reading here.

15th November

All customers have now been sent their welcome packs, given details of their account number and the initial rates they’re on.

If customers would like to discuss how they can move their prices to a fixed rate contract, they can get in touch.

19th November

The Change of Supplier process to fully complete your move from Ampower to Yü Energy continues. We’ve been contacting Ampower business customers this week with details of the fixed rates they can move onto that provide lower prices and greater budget certainty than our variable Protect energy plan.

So far, we have successfully onboarded 97% of customers to Yü Energy and are working as fast as possible to get them up and running.

With wholesale energy prices increasing sharply again this week, we encourage you to act quickly and get in touch with us to discuss your options.

Customers should expect to receive further information about direct debit charges and their 1st bill in due course.

26th November

We have successfully received Direct Debit details from Ampower for those customers that previously paid on Direct Debit. We are now in the process of setting up Direct Debits for Ampower customers. Customers on Direct Debit received an email on Thursday outlining the steps we are taking and how this is progressing. There is nothing that customers paying by Direct Debit need to do; we will take care of this for you and your payments will continue as normal.

For customers paying by BACS, you will need to make a note of Yu Energy’s bank details for the payment of your first bill from us. We will be emailing you to provide these details shortly.

Business customers:

You can expect your first bill from us in early December to cover your November energy usage.

Please note any credit balances from Ampower will be included on the second bill you receive from us as Ampower haven’t finalised these credits yet.

Domestic customers:

Your account will be serviced with a monthly fixed Direct Debit and quarterly billing statement – you will receive your monthly Direct Debit schedule in due course.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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