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Coronavirus (COVID-19) Update

News | COVID-19

16th March 2020

Coronavirus (COVID-19) Update

Find out how we are planning for and responding to the current coronavirus (COVID-19) outbreak to ensure continuity of service and minimal disruption for our customers, TPI partners and colleagues during these exceptional times.

We’ve also outlined some actions businesses can take to minimise the financial impact and ensure smooth running of their utility supplies during these testing times.

Supporting our customers and colleagues

We understand that energy and water supplies are essential for businesses. That’s why we have a robust plan in place so that we continue to provide high levels of service and meet our regulatory obligations, whilst following Government advice to manage the spread of the virus and ensure the safety of our team here at Yü Energy. We are monitoring the situation daily and adjusting our plans to minimise disruption. We have arrangements in place to allow remote working for our team where required.

All of our teams are currently working from home. We remain contactable as normal and you should see little change to your service, however please bear with us if it  takes slightly longer for us to respond on some occasions. Customers and TPIs can continue to contact us for new business quotes or any other queries in the usual way. For TPI partners our new TPI Energy Portal provides quick and easy online quoting and contracts for small business electricity and gas quotes whenever you need.

Actions your business can take

We are acutely aware of the impact the current COVID-19 situation can pose, but there are a number of actions that you can take to ensure things continue to run smoothly:

  • Take advantage of Government COVID-19 businesses support measures
  • Improve your energy efficiency
  • Provide regular, timely meter readings
  • Ensure payments are in order
  • Get in touch if you have any issues

Take advantage of Government COVID-19 business support measures

In response to COVID-19, the Government has announced a series of funding support mechanisms to reduce the impact of coronavirus on small and medium sized businesses (SMEs). But what does all of this mean and how do businesses access this support? Read our handy guide to find out what support could be available for your business.

You can also find out what support your Business Representative Organisation or Trade Association offers and there are a host of public bodies, organisations and charities that have produced additional resources that may be useful.

Improve your energy efficiency

With great financial pressures on businesses during the current COVID-19 pandemic, it’s vital that you take every action you can to reduce your cost base and avoid unnecessary spend. Take a look at some of our handy tips on reducing your business energy and water spend in our helpful guides:

How to make your business more energy efficient

How can your employees help you become more energy efficient

Save on your business heating this winter

Save money on your business water bill

Provide regular meter readings

In the current situation you may find that your business energy consumption varies due to factors such as changing customer behaviour or increased homeworking. Make sure that your bill accurately reflects these changes in your energy usage by providing regular meter readings at the end of the month or as close to this as you possibly can.  Without up to date meter readings, your energy supplier will use estimates which may not reflect your business’ energy usage and could result in you paying more than you need to.

Yü Energy customers can submit meter readings online and find more information at yuenergy.co.uk

Ensure payments are in order

Whether you normally pay your energy bill by BACS or Direct Debit, ensure that during the current situation, you still have arrangements in place to ensure timely payment of your business energy bills in line with your energy supplier’s payment terms. Remember that if you do not pay on time, this may result in late payment charges. Yü Energy customers can find more details in our terms and conditions .

Get in touch if you have any issues

Contact your business energy or water supplier immediately if you foresee any issue with your payments or other aspects of your account so that they can work with you to find a solution.

If you have any other questions, you’ll find lots of useful help and advice on our website. We’ve also put together a customer FAQs post, so you can check on there if you have any queries.

If need to contact Yü Energy, you can continue to do this via any of the usual ways:


Thank you in advance for the support of our customers, partners and colleagues during these exceptional and challenging times. Our thoughts and best wishes are with anyone who is personally affected by COVID-19. We will continue working hard to ensure a smooth delivery of business energy and water supplies for our customers and we’ll continue to provide updates during the current situation as it evolves.

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During this uncertain time, we’re working hard to ensure we continue to provide continuity of service and supply to our business utility customers during the COVID-19 outbreak. Read what we're doing to help our customers during Covid-19