Smart Forms (TEST)

Emergency

Emergency

Your Details

Your Name *

Your Email *

Company Details

Account Number *

On Site Contact Name *

On Site Contact Phone *

Emergency Details

Category *

Description

Is the customer without electricity and/or gas? *

Checked the fuse box has not tripped? *

Checked the neighbours have power? *

PAYG only

There is no / <= 50p credit on the meter? *

Is the meter communicating? *

Is the customer able to manually Top Up via UTRN? *

We will be performing essential upgrades and maintenance to our internal systems between 6pm 29/05/2026 and 6am 01/06/2026. This will result in reduced customer service capability and My Account being unavailable during that time. Thank you for your patience and we apologise for any inconvenience.