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Help & Support

Browse the topics for all the help you need. Our dedicated team is on hand from 9am – 5pm weekdays to answer your queries.

My Yü Energy Account


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  • Manage your account
  • View your energy bills
  • Submit meter reads
  • Support and FAQs


Got a question? Explore our FAQs or get in touch with one of our experts today.

Currently we only provide new connection solutions to commercial properties and businesses.

You can contact our New Connections team by emailing or call 0115 858 1072 and choose option 4.

Depending on the meter required it varies. Please see timelines for confirmation.

Yes, as with a standard network we can arrange a commercial supply contract to ensure a smooth registration, meter installation and billing process for your development.

Can’t find what you need? Our dedicated team is on hand from 9am – 5pm, weekdays to answer your queries.

By Phone

Call us on

0115 975 8258

We’re open Monday to Friday 9am – 5pm

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