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Help Paying Your Business Energy Bills

We know that balancing your energy bills whilst running a business can be tricky, that’s why we’re here to offer tools and support to help you pay your energy bills and manage your account.

How to Pay  


When it comes to paying your energy bills, there are several options available to you, so you can choose the one that works best for you.
 

  • Direct Debit: The easiest way to pay, with a direct debit plan, you don’t have to worry about paying your bills on time. We’ll use your meter to generate an accurate bill and take your payment automatically. 
  • By Phone: You can call our friendly Customer Care team on 0115 975 8234.
  • Online: Our online customer portal is an easy way to view and pay your energy bills and manage your account details. If you haven’t already, you can set up your My Account login here.  
  • Pay-As-You-Go/Pre-Payment Meter: PAYG meters are a flexible way of managing your energy and making payments in smaller chunks. You can top up your meter as much or as little as you want via our app or by going to an in-person PayPoint and paying for your energy before you use it.

If you’re struggling to read your meters or submit a payment, check out our troubleshooting guides or speak to a member of the team on 0115 9758258.

If Your Bill is Overdue and You Need to Make a Payment: 


You should make this payment as soon as possible to avoid additional fees, by calling us on
0115 975 8234 or transferring the full balance to the following account details: 

Account Name: Kensington Power Limited T/A Yu Energy

Account Number: 11029711

Bank Sort Code: 16-16-18

Reference: Please use your Yü Energy account number as the reference for your payment

Late Fees 


If your energy payments become overdue, we will contact you with a reminder, letting you know how to get in touch and pay your balance. 
 

If a payment is not made or you do not contact us to discuss your options, you may be subject to a late payment fee of £30.  

We will contact you again with a reminder if you still do not submit a payment. 

If you do not pay your energy bill in accordance with our Terms &Conditions this will result in further charges.

I Am Struggling to Pay My Energy Bills, How Can I Get Help?  


We know times are tough for many business owners, and energy bills can often be a large overhead cost. That’s why we’ve created a range of tools and resources to help make staying on top of your energy easier.
 

Visit our support section 

We’ve created a range of guides covering everything from reading your meters to understanding your bills. Our support section is free and available 24/7 as your first port of call for all your energy-related enquiries. 

Get a smart meter 

If you haven’t already, getting a smart meter installed is a great way to manage your business energy, saving you time and offering insights that can help you save money. With a smart meter, you can track your energy consumption and identify areas where you can make savings. Your bills will be generated automatically based on your usage, meaning you will no longer have to submit readings or risk overpaying for an estimated bill.  

Find out more and book your free smart meter installation here.  

Reduce Your Energy Usage 

Cutting down your energy bills may be easier than you think, with lots of simple swaps and easy-to-implement changes that you can get started on today. Check out our range of energy saving guides, including industry-specific advice and a step-by-step guide on conducting an energy audit for your business. 

You can also find more free advice on energy efficiency and reducing bills from the Energy Saving Trust.

Help and Advice 


If your business circumstances have changed and you are unable to pay, please get in touch with us as soon as possible. Our friendly advisors can discuss your options with you and find ways to manage your energy account. 
 

Call us on 0115 975 8234 or email creditcontrol@yuenergy.co.uk. 

Terms & Conditions, guides and FAQs can be found online: Help &Support 

For additional debt advice, please contact the Business Debt Line:  

Business Debt Line 

Confidential Advice: 0800 197 6026
Lines open: Mon – Friday 9am – 8pm 

Webchat: Monday – Friday 9am – 6:30pm 

For free independent advice about your personal finances, visit Step Change Debt Charity.

What Happens if I Can’t Pay My Bills?  


We understand that there are circumstances that may make it difficult to pay your energy bills, and if your account falls behind on payments, you should
contact a member of our team on 0115 975 8234 as soon as possible to discuss your options.  

We will contact you on multiple occasions to inform you of any outstanding balance and any action that will be taken – this may involve additional fees to your account or passing your details onto our debt recovery partners. 

Disconnection is a last resort, and we will seek to come to an arrangement – such as switching you meter to Pay-As-You-Go mode – to resolve the issue first. If your supply is disconnected, you will need to pay your outstanding balance as well as a reconnection fee and a security deposit to restart your supply. 

Further Help 


For more support, visit our customer support section or get in touch with a member of the team to discuss your options. 
 

If you would like information about the finance options available to your business, you can contact the British Business Bank. The British Business Bank is owned by the UK Government, and is dedicated to increasing the supply of credit to small and medium sized enterprises as well as providing business advice services. 

Are Your Personal Finances on Track?  


Find out what support you may be entitled to with the
Gov.UK Benefits Calculator.

FAQs 

If you are finding it hard to pay your energy bills, you are not alone. Don’t be afraid to contact us to discuss your options and find a resolution that fits your needs. 

Setting up a direct debit is the easiest way to make sure all your bills get paid on time and using our MyAccount customer portal can help you manage your account details in just a couple of clicks. It’s free to use for all our customers, available 24/7, and helps you to stay on top of your payments. 

All members of our team, including our debt recovery partners, will identify themselves with ID before entering your premises. 

If you’re unsure, just ask to see confirmation of identity, this may be in the form of a badge, ID card or enforcement agent certificate.  

For further confirmation, you can call our support line on 0115 975 8234, and we will confirm if an agent is scheduled to visit your business. 

There are several reasons why this might be, such as a faulty appliance over-using energy, an incorrect meter reading, or simply elevated usage due to the time of year. Start by checking your latest meter readings and comparing them against your bills. If you think you have been billed incorrectly, contact our team and we will be happy to offer further support.

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