0115 697 1806
If your account has an overdue payment, we will contact you to come to an agreement and collect your outstanding balance.
Failure to come to an agreement and pay your outstanding balance may result in additional charges at each stage of the process, all fee’s are exclusive of VAT unless stated otherwise. VAT will be added at the applicable rate as detailed below:
| Aborted Metering Visits: | £250 (inc VAT) |
| BAC’s Fee: | £20 per calendar month |
| Change of Tenancy Fees: | £300 (inc VAT) (if contract end date is less than 6 months) £550 (inc VAT) (if contract end date is greater than 6 months) |
| Credit Card Processing Fee: | 2.172% fee and a £1.80 service charge |
| Debt Resolution Visit (and all subsequent visits): | £144 (inc VAT) |
| Dunning Letter 2 & 3: | £30 |
| Dunning Letter 4: | £110 |
| Direct Debit Cancellation Fee: | £30 |
| Meter Reconnection Fees: | To be reconnected, you must pay your outstanding balance in full as well as a 3-month Security Deposit. |
| Pre-start Contract Termination Fee: | £420 (inc VAT) |
| Paper Correspondence Charge (Including monthly bills and operational communications): | Up to £7.50 per communication (inc VAT) |
| Switching Fee (from Credit to Pay-As-You-Go mode or vice versa): | £30 |
| Variable Fee: | 8% uplift of the outstanding balance for energy consumption, exc VAT of balance (applied concurrently with dunning letter 2) |
| Warrant Enforcement Fee: | £905.44 (inc VAT) + ancillary costs (Warrant costs exclusive of Distribution Network Operators and associated industry costs) |