0115 975 8258
Why are you updating the Terms & Conditions?
We regularly review our Terms & Conditions to ensure they stay relevant, reflect changes in the energy market (such as new regulations), and take into account customer feedback.
When will the updates take effect?
The updated Terms & Conditions will apply from 24th October 2025.
Will this affect my prices or contract?
No, these updates will not affect your prices or contract. These will remain the same.
Do I need to do anything?
No action is required on your part, kindly review the terms and conditions.
What changes are being made?
The updates to the Terms & Conditions include the following (but aren’t limited to):
- Removed the clause relating to annual RPI price increases.
- Improved the wording and formatting throughout to make the document clearer.
- Replaced fixed values with references to our website, so you can always find the most up to date information easily.
- Removed a clause linked to outdated legislation on commission presentation, as your supplier, we remain committed to being clear about any commission paid to your broker or TPI.
- For Non Micro-Businesses only: updated the tolerance charge calculation to be based on a percentage of Agreed Supply Rates. This increases transparency around how we determine any charges for usage outside of tolerance (where applicable).
Where can I see the most up to date Terms & Conditions?
You can find the most up to date Terms & Conditions on our website here.
What if I have further questions?
If your question hasn’t been answered here, or if you’d like more information, please contact us on 0115 975 8258 (Monday to Friday, 9am – 5pm) and one our friendly agents will be happy to answer your questions.
If you’re a Dyce Energy customer and would like more information, please contact Dyce Energy on 01709 357 315 (Monday to Thursday, 9am – 5pm)