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FAQ

How do I renew my energy plan?

Prior to the expiry of your contract, we will send you an e-mail detailing our renewal terms. For non-micro customers, this e-mail will be sent out at around 120 before your contract ends and for micro customers, this will be sent at around 60 days prior to the end of the contract. The e-mail will provide you with options for the end of your current plan.

If you haven’t yet received an email, but you’re interested in renewing your contract, please fill out the short form on our Renew With Yü page.

If you have any questions about our renewals, please contact our team on 0115 975 8258 or via LiveChat for the fastest response. Alternatively, raise a case here, using the relevant form.

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