Skip to content


My bill is wrong/has been estimated

If we haven’t received a meter reading from you, we’ll do our best to provide you with an estimated bill for the previous month. This is calculated on your average usage and the current electricity or gas rates for that month, a recent meter reading will ensure you receive an accurate bill.


Please check:

  • Has your bill been estimated? This is denoted by an ‘E’ on your bill.
  • The dates on your bill
  • That the meter serial number matches the one on your bill

If you have an actual meter reading, check that the reading present on your bill is the same as the one that you sent us. If it is different, please contact us either by email at or by telephone on 0115 975 8258 or through our live chat service.

Guides | Gas 15th November 2018

What Drives Business Gas Prices?

Read more
News 4th December 2020

Where Does Our Pure Green Energy Come From?

Read more
Electricity | Guides 21st July 2014

How Does The UK Electricity Industry Work?

Read more

Sign up for the latest energy news, offers, and freebies

Newsletter Sign-up Banner