FAQ

Who do I contact if I have any questions about my installation?

Home > Who do I contact if I have any questions about my installation?

You can contact our New Connections team by emailing [email protected] or call 0115 975 8258 and choose option 4.

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We will be performing essential upgrades and maintenance to our internal systems between 6pm 29/05/2026 and 6am 01/06/2026. This will result in reduced customer service capability and My Account being unavailable during that time. Thank you for your patience and we apologise for any inconvenience.