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On Site Contact Name
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Emergency Details
Category
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PAYG meter off supply
Credit meter off supply
Risk to life/H&S
Please choose case category.
Description
Is the customer without electricity and/or gas?
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No
Yes
If you’ve selected ‘No’, please review. This form does not currently meet ‘Emergency’ entry requirements & cannot be submitted.
Checked the fuse box has not tripped?
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No
Yes
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Checked the neighbours have power?
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–None–
No
Yes
If you’ve selected ‘No’, please review. This form does not currently meet ‘Emergency’ entry requirements & cannot be submitted.
PAYG only
There is no / <= 50p credit on the meter?
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N/A
No
Yes
Please choose an option.
Is the meter communicating?
*
–None–
N/A
No
Yes
Please choose an option.
Is the customer able to manually Top Up via UTRN?
*
–None–
No
Yes
If you’ve selected ‘Yes’, please review. This form does not currently meet ‘Emergency’ entry requirements & cannot be submitted.
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If you have questions about the new TNUoS charge please check out the FAQ section
here