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Read Dispute Advisor

Reports to: Billing Team Leader
Location: Nottingham
Working hours: Monday to Friday, 37.5 hours a week

To support the Operations Department with read disputes on our customer accounts. You will develop your skills on query management, taking ownership and meeting designated deadlines. You will already be great at organisation, prioritisation & relationship building at all levels.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

– Assisting with inbound & outbound email queries
– Managing read disputes through to resolution
– Rebilling accounts were required
– Keeping customers updated and providing them with resolutions
– Developing skills to manage deadlines and stakeholder’s expectation
– Daily prioritising and managing workload from various workstreams
– Administration of meter readings in the billing system
– Learning & developing numerical skills
– Developing & Learning relationship skills with key stakeholders (Internal & External)
– Recording written information on customer accounts for audit
– Looking for process efficiencies

About Yü

If you have what it takes you could be just what we’re looking for…

– Industry experience is desirable
– Education – GCSE Grade A-C in Maths & English or Equivalent
– Office 365 – Good Office 365 skills including Excel, PowerPoint & Word
– Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence
– Ambitious – You don’t just want another job, you want a career
– Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable
– Motivated – You have a can-do attitude & love to learn & develop new skills
– Time Management – You’re able to manage time effectively, working under pressure & managing multiple deadlines
– Friendly – You’re always polite & speak to people with respect
– Accuracy – Good level of accuracy & attention to detail

Yü Come First

We have a wide range of benefits for our employees including:

– 24 days annual leave + bank holidays
– Annual leave purchase
– Training and development opportunities
– Employee perks and support
– Recognition and reward
– Day off on your birthday
– Plus, many more

Do Yü have what it takes? We’d love to hear from you, please apply by sending your CV to careers@yuenergy.co.uk

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

For more information visit our website www.yuenergy.co.uk/careers

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