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‘A Breath of Fresh Air!’: Hays Travel Case Study

Hays Travel Switch to Yü Energy

Hays Travel Limited, the UK’s largest independent travel agent with 460 branches across the UK, started their journey with us just over six months ago, when they chose Yü Energy as their dedicated energy supplier. We caught up with them to understand the challenges faced by the travel company and find out how Yü Energy provided effective solutions.

hays travel switch to yu energy

Background

Before partnering with Yü Energy, Hays Travel grappled with several energy-related challenges, primarily revolving around estimated billing, meter reads, and the complexities associated with change-of-tenancies when moving in or out of premises.

Addressing Key Challenges

We swiftly addressed these challenges by dealing with queries promptly and ensuring billing was received as required. The introduction of smart meters to Hays Travel’s premises, though still a work in progress, is allowing us to further enhance accuracy and efficiency in billing processes. Hays Travel described the experience with Yü Energy as a “breath of fresh air” compared to their previous energy suppliers, and praised our teams for knowing “exactly what was required of them”.

“like a breath of fresh air compared to previous companies”

Measurable Benefits

Since partnering with Yü Energy, Hays Travel has experienced more accurate billing, reduced processing time, and a monthly call to address any billing queries promptly. Our level of customer service and support was described as “excellent” by Hays Travel, who also said highlighted the benefit of ‘having direct contacts and staff taking responsibility for issues and dealing with them in a timely manner.’

“all teams seem to know exactly what is required of them”

Future Partnership

Looking ahead, Hays Travel expressed a desire to continue their partnership with Yü Energy and are already thinking about their renewal, citing our competitive pricing and level of direct engagement as key benefits. They described their experience with Yü Energy as ‘a refreshing change compared to some other suppliers’.

We are thrilled to be on this journey with Hays Travel, and look forwards to continuing our successful partnership that not only addresses challenges but also sets the stage for a promising future.

About Hays Travel

As the UKs largest independent travel agent, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. Fully ABTA, ATOL and IATA bonded, it offers its customers complete financial security, and its independent status means staff are able to offer impartial advice and an extensive range of travel opportunities.

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