Your gas bill has been designed so it’s easy to understand, however we understand this can be a little tricky.
YOUR ACCOUNT SUMMARY
1 Account Number – Providing us with this number when you have a query, will help us find your account quicker.
2 Invoice period – The period of time in which you are being billed for.
3 Standing charge – The standing charge is the cost you pay to us, in order to access your energy.
4 Overview of this month’s invoice – Highlighting all additional charges as highlighted in your contract charges and VAT.
5 Previous months invoice – Highlighting any adjustments (default fees/ad hoc credits)/payments since your last monthly invoice.
6 Total amount – This figure shows how much will be taken from your account (if a minus number is shown, your account is in credit).
7 Date your direct debit will be paid – This is the date your payment will
come out of your account – these dates differ depending on your agreed contract.