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customercare@yuenergy.co.uk

Understanding Your Gas Bill

Everything you need to understand your business gas bill.

Your gas bill has been designed so it’s easy to understand, however we understand this can be a little tricky.

Your Account Summary

1 Account Number –  Providing us with this number when you have a query, will help us find your account quicker.

2 Invoice period – The period of time in which you are being billed for.

3 Previous months invoice –  Highlighting any adjustments (default fees/ad hoc credits)/payments since your last monthly invoice.

4 Overview of this month’s invoice – Highlighting all additional charges as highlighted in your contract charges and VAT.

5 Total amount – This figure shows how much will be taken from your account (if a minus number is shown, your account is in credit).

6 Date your direct debit will be paid – This is the date your payment will come out of your account – these dates differ depending on your agreed contract.

Additional Gas Charges

7 MPRN – This is your meter point administration number and can be used to uniquely identify your gas supply points.

8 Contract end date – This is the point at which your contract will come to an end. Read more about closing your account.

9 Additional Charges

Your Gas Consumption Breakdown

10 Consumption breakdown – The below highlights how we’ve calculated your energy charges for the invoice period.

Key for meter reads – The key shows what we’ve based your consumption on, for example the meter reads.

Reading key:

A = Actual

C = Customer

E = Estimate

Z = Smart

F = Final

I = Initial

11 Quantity – This shows your consumption for the period in which you are being charged.

12 Price – This shows the amount you are paying per kWh (pence).

13 Gas charge – This is the amount you are paying for your energy before any other charges have been incurred, such as VAT.

 

During this uncertain time, we’re working hard to ensure we continue to provide continuity of service and supply to our business utility customers during the COVID-19 outbreak. Read what we're doing to help our customers during Covid-19
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