Your electricity bill has been designed so they’re easy to understand, however we understand this can be a little tricky.
Your Account Summary
1 Account Number – Providing us with this number when you have a query, will help us find your account quicker.
2 Invoice period – The period of time in which you are being billed for.
3 Previous months invoice – Highlighting any adjustments (default fees/ad hoc credits)/payments since your last monthly invoice.
4 Overview of this month’s invoices – Highlighting all additional charges as highlighted in your contract charges and VAT.
5 Total amount – This figure shows how much will be taken from your account (if a minus number is shown, your account is in credit).
6 Date your direct debit will be paid – This is the date your payment will come out of your account.
Additional Electricity Charges
7 MPAN – This is your meter point administration number and can be used to uniquely identify your electricity supply points.
8 Contract end date – This is the point at which your contract will come to an end. Read more about closing your account.
9 Additional Charges –
Your Electricity Consumption Breakdown
10 Consumption breakdown – The below highlights how we’ve calculated your energy charges for the invoice period.
Key for meter reads – The key shows what we’ve based your consumption on, for example the meter reads.
A = Actual
C = Customer
E = Estimate
Z = Smart
F = Final
I = Initial
11 Quantity – This shows your consumption for the period in which you are being charged.
12 Price – This shows the amount you are paying per kWh (pence).
13 Electricity charge – This is the amount you are paying for your energy before any other charges have been incurred, such as VAT.