0115975 8258
customercare@yuenergy.co.uk

Flogas Energy Customers - FAQs

Read our latest FAQs about your switch from Flogas Energy to Yü Energy.
We’ll be regularly updating this page with more FAQs to keep you updated.

We’re delighted that Flogas Energy business customers are joining Yü Energy. Find out more about what it means for you, what happens next and what you need to do.

We’ll be regularly updating this page with more FAQs to keep you updated.

Why is my energy supplier changing to Yü Energy?

Flogas Energy, a division of Flogas Britain Limited is no longer active in the on-grid supply of mains gas in the UK. An extensive review has been conducted to find the right provider who can continue to deliver an excellent business gas supply service for you. We’re pleased to let you know that we have now agreed that Yü Energy will take forward your business energy supply with immediate effect.


Who are Yü Energy?

Yü Energy are a specialist business energy supplier to over 9000 business locations across the UK. Business customers benefit from a unique multi-utility offer covering electricity, gas and water supply as well as solutions including EV charge points, 100% green electricity plans and smart meters. Our multi-utility offer and commitment to customer service, is focused on delivering Yütility Simplicity, helping you to save time and money. With a 4.5-star Trustpilot rating, you’ll be in good hands.


When will I move to Yü Energy?

We will initiate the process of moving your supply to Yü Energy with immediate effect and confirm to you when this has been completed.


What do I need to do?

To ensure that your next bill is accurate you should provide a meter reading to Yü Energy as soon as possible. You can provide a meter reading on our website or by emailing meterreads@yuenergy.co.uk


Will my contract change?

Your existing terms and conditions will remain largely unchanged following the transfer of your supply to Yü Energy . The only change is to clause 12.4 which has been updated. Your revised terms and conditions can be viewed here: Flogas Mains Gas Business Customers Terms and Conditions


What will happen to my payments?

If you pay your bills via Direct Debit, we will cancel your current Direct Debit mandate with Flogas Energy and set up a new one with Yü Energy using your new account number as the reference.

If you make your payments via Bacs, you will need to change the payment details to Yü Energy. You will receive an email with our bank details soon.


Will my prices change?

Your existing prices will continue to apply for the duration of your current contract.


How will you keep me up to date?

You will receive regular communication from Yü Energy via email throughout the transition, outlining what is happening and what you need to do.


Who can I contact if I have a question?

IIf you have any questions, please contact Yü Energy customer care by calling 0115 975 8258 or emailing customercare@yuenergy.co.uk. Our Customer Care team are available from 8am-5.30pm Monday to Friday.


What if I don't want to move to Yü Energy?

Your existing contract with Flogas will transfer to Yü Energy and so your existing contract end date and will apply. You can submit termination notice for your contract at any time up to 30 days before your contract end date. You will be free to leave on your existing contract end date as long as there is no outstanding balance on your account.


When will I get my first bill from Yü Energy?

Your final Flogas Energy bill will be issued to you on your usual billing date along with your first Yü Energy bill.


I have an outstanding complaint with Flogas Energy, how will this be handled?

Yü Energy’s complaints team will liaise with Flogas on your behalf to help resolve your complaint .


When will you confirm my new account details?

Your new Yü Energy account details will be confirmed to you by email by mid-November.


Will there be any disruption to my energy supply?

No there’s nothing to worry about, your energy supply will continue uninterrupted ensuring your business can continue to operate as normal.


My account is coming up for renewal, what do I need to do?

You can contact us to discuss your renewal by calling 0115 975 8258 or emailing directrenewals@yuenergy.co.uk. Alternatively, we will be in touch with you in advance of your renewal date to discuss your renewal options.


I currently have an ongoing case with the Ombudsman. Who is going to deal with it?

Yü Energy’s complaints team will liaise with Flogas on your behalf to help resolve your complaint.