The Yü Non-Smart Meter Charge is a £120 (including VAT) monthly fee per meter point that will be applied if you have not arranged a smart meter installation within 21 days of your contract start date. This applies where your energy contract requires you to have a smart meter.
The £120 charge will appear as a separate line item on your monthly bill until you book your smart meter installation.
Yes. We will notify you by email or by letter if the email cannot be delivered, at least 14 days before the charge is applied. We will also send you a further notice 7 days before the charge is applied.
The Yü Non-Smart Meter Charge applies where a smart meter is required as part of your energy contract, and an installation has not been arranged within 21 days of your contract start date. Having a communicating smart meter allows us to receive your actual meter readings and helps ensure you are billed accurately for the energy you use.
Prior to this Charge being applied, we will have made several attempts to contact you to book your smart meter installation.
The Yü Non-Smart Meter Charge is £120 per month per meter point, in addition to your standard energy use and non-commodity charges. This will be shown as a separate line item on your monthly invoice.
To avoid the £120 monthly charge to your energy costs and revert back to your lower contracted rates, you can book in your smart meter installation.
Step 1: Log in to MyAccount Portal
Step 2: On the left-hand menu, click on Smart Meters
Step 3: Select Book Appointment
Step 4: Choose your eligible meter for upgrade
Step 5: Pick a date and time that suits you, then answer a few quick questions to complete your booking
Alternatively, you can call our dedicated booking line on 01204 322584 a friendly agent will be able to assist you.
Please note: The Yü Non-Smart Meter Charge will continue to be applied at £120 per month per meter until a smart meter has been installed.
A smart meter can also provide a number of benefits for your business:
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